KNOWLEDGE BASE · 8 ARTICLES
Orders & warranty
Shipping, payments, returns, RMA — and how fast it actually goes.
Orders & shipping
From order button to doorstep.
Applies to all products
- How production & stock work (drops)Pedals are produced in drops (batches) — DROP5 shipped from late May 2026. When a drop sells out, the next opens for preorder with a stated shipping window.…
- “My order says Completed but tracking shows only ‘Label Created'”Printing the shipping label automatically marks the order "Completed" in the store — sometimes a day before the courier collects. Your set is assembled and…
- Shipping options, speed & regionsCouriers: FedEx and DHL Express (DHL slightly pricier but competitive for some countries).Real-world speed: a pedal shipped to Germany with DHL Express left…
- Payment methods & common payment errorsCards (Stripe) and PayPal, including Pay Later / Pay in 4.card_velocity_exceeded decline → the customer's bank blocked repeated attempts or an amount limit…
- How an RMA actually runs (real example)Timeline from a real bass-shaker warranty case: video of the issue → quick remote diagnosis → prepaid FedEx label issued same day → pickup scheduled by…
Warranty & policies
Warranty, returns and the fine print, in plain words.
Applies to all products
- Warranty, returns, maintenance3-year warranty covering mechanics and electronics.14-day return policy.Second-hand pedals: warranty follows the product via the original invoice or order…
- What if a load cell or sensor fails?It is rare, but if a brake load cell ever develops a fault we handle it as a fast RMA: we test the pedal, replace the cell and return it by express courier…
- Safety notesIndoor use only; keep away from rain/humidity.Adults only; small parts hazard for children under 6; one user at a time (sharp edges).Take 5-minute breaks…
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