If you are not completely satisfied with your purchase, you have the right to return a product without providing a reason. We always try to help our customers, so if you have any questions, please contact us by e-mail at support@fatblackcat.io or on Discord.
You have 14 days to submit a statement that you would like to return the product you have purchased. Please send us an e-mail at support@fatblackcat.io with your statement and your details (first name, last name, home address, telephone number or e-mail address if applicable) and information about the goods you have purchased.
The goods should be returned no later than 14 days from the date of your withdrawal from the contract.
No later than 14 days after receipt of the returned goods, we shall return to you all payments made for the goods purchased, except shipping costs. We will not refund the cost of returning the goods.
If you have chosen to withdraw from the contract, in order to receive a refund you are obliged to return the goods in unused condition, that is, in the same condition in which you received them. The goods should be delivered in their original packaging.
We reserve the right to not provide a full refund if the returned goods are found to be mechanically damaged, if there is a visible wear or if there are missing elements which are an integral part of the goods.