How an RMA actually runs (real example)

Timeline from a real bass-shaker warranty case: video of the issue → quick remote diagnosis → prepaid FedEx label issued same day → pickup scheduled by FATBLACKCAT at the customer’s preferred window → pedal repaired the day it arrived → shipped back same day. Total ≈ 4 days door-to-door.

• Ship only the affected pedal — no accessories, no mounting feet.
• Use the original packaging if you have it; put covers back on.
• Damaged a bolt while investigating? Say so — spares get tossed in with the return.