How production & stock work (drops)

Pedals are produced in drops (batches) — DROP5 shipped from late May 2026. When a drop sells out, the next opens for preorder with a stated shipping window.…

Applies to all products
Updated 6 Sep 2026

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Orders & shipping

How production & stock work (drops)
“My order says Completed but tracking shows only ‘Label Created'”Printing the shipping label automatically marks the order "Completed" in the store — sometimes a day before the courier collects. Your set is assembled and…
Shipping options, speed & regionsCouriers: FedEx and DHL Express (DHL slightly pricier but competitive for some countries).Real-world speed: a pedal shipped to Germany with DHL Express left…
Payment methods & common payment errorsCards (Stripe) and PayPal, including Pay Later / Pay in 4.card_velocity_exceeded decline → the customer's bank blocked repeated attempts or an amount limit…
How an RMA actually runs (real example)Timeline from a real bass-shaker warranty case: video of the issue → quick remote diagnosis → prepaid FedEx label issued same day → pickup scheduled by…

All in Orders & warranty

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Pedals are produced in drops (batches) — DROP5 shipped from late May 2026. When a drop sells out, the next opens for preorder with a stated shipping window. In-stock lead time is typically 24 h to ship; high demand or box restocks can add a day or two, always announced in Discord #announcements.

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