KNOWLEDGE BASE · Orders & warranty · Warranty & policies
What if a load cell or sensor fails?
It is rare, but if a brake load cell ever develops a fault we handle it as a fast RMA: we test the pedal, replace the cell and return it by express courier…
- Applies to all products
- Updated 6 Sep 2026
It is rare, but if a brake load cell ever develops a fault we handle it as a fast RMA: we test the pedal, replace the cell and return it by express courier — a recent replacement reached the customer in two days. After a load-cell swap you may need to raise the brake min value slightly in PurrOS. For any warranty or return, please start with the form at fatblackcat.io/support so it is tracked properly.
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