How to get support (fastest path first)

1. Discord — discord.gg/Zsrkv3QKFR. Instant advice from the team and fellow racers. For a private case, open a ticket in #support-center. Typical response time: minutes.
2. Warranty / Returns / RMA — always through the official form at fatblackcat.io/support. Have ready: full name, email, order number, product serial number, issue category, description, and a photo/video link. The form guarantees the fastest processing for hardware issues — and keeps sensitive data out of chat.
3. Email — support@fatblackcat.io for anything else.

Discord ticket categories: Technical Support & Setup (describe the issue; screenshots of PurrOS/SimHub for software, photos for hardware), Orders & Shipping (order number + purchase email), Warranty & RMA (use the website form; quick questions welcome in the ticket).